Stage 1
Customer Care creates the order and submits to the Plant Department.
![](https://www.myrandolphfiber.net/wp-content/uploads/2021/11/IMG_9009-523x800.jpg)
Stage 2
The planning process begins. We start staking where we will install fiber.
![](https://www.myrandolphfiber.net/wp-content/uploads/2021/05/IMG_2656-533x800.jpg)
Stage 3
A contractor will run a fiber drop underground to your home from the mainline fiber at the road.
![](https://www.myrandolphfiber.net/wp-content/uploads/2021/05/small-plow-1249x800.jpg)
Stage 4
Technicians will splice one end of the fiber and connect it to the main cable at the road which will feed the light signal to the home.
![](https://www.myrandolphfiber.net/wp-content/uploads/2021/05/splice2-1249x800.jpg)
Stage 5
Technicians will mount boxes called ONT’s (Optical Network Terminals) on each home or business. ONT’s convert the pulse of light from fiber into electrical signals.
![](https://www.myrandolphfiber.net/wp-content/uploads/2021/05/installer-ont-1249x800.jpg)
Stage 6
An appointment is scheduled at your home/business to install an indoor battery backup unit and WI-FI router. Our trained technicians will finish any additional work that is needed at this time. Once your order is complete, it’s now time to enjoy your service(s).
![](https://www.myrandolphfiber.net/wp-content/uploads/2021/11/IMG_2359-1202x800.jpg)