Customer Care creates the order and submits to the Plant Department.
The planning process begins. We start staking where we will install fiber.
A contractor will run a fiber drop underground to your home from the mainline fiber at the road.
Technicians will splice one end of the fiber and connect it to the main cable at the road which will feed the light signal to the home.
Technicians will mount boxes called ONT’s (Optical Network Terminals) on each home or business. ONT’s convert the pulse of light from fiber into electrical signals.
An appointment is scheduled at your home/business to install an indoor battery backup unit and WI-FI router. Our trained technicians will finish any additional work that is needed at this time. Once your order is complete, it’s now time to enjoy your service(s).