336 - 879 - 5684

FAQs

Our FAQ’s are included to help answer some of your questions. If you have additional questions, feel free to contact a Randolph representative at 336-879-5684.

Questions – Please click on each question to view the answer.

 

1. What is Randolph Fiber?
2. How does Randolph Fiber benefit Randolph County and surrounding towns?
3. Is this Randolph first time offering fiber to the home?
4. What services can I get with Randolph Fiber?
5. What is the process to get fiber to my house/neighborhood?
6. Is Randolph building in a particular area in Randolph County or everywhere? 
7. Is there a term contract to sign?
8. What is Pre-Registration? 
9. Whats better … fiber optic, cable, DSL, or wireless?
10. If I switch my telephone service to Randolph, do I get to keep my same phone number?


Answers

1. What is Randolph Fiber?

Randolph Fiber is a state-of-the-art fiber optic infrastructure that brings fiber optic service all the way to the home. It is the most current technology that is “future proof”, capable of delivering ultra-fast Internet connections, plus home telephone and TV service. Back to Top ^

2. How does Randolph Fiber benefit Randolph County and surrounding towns?

As with any utility, having the most capable and reliable infrastructure provides more value to the community and it’s residents. Connecting our Communities with fiber brings big benefits. Having the option for this much capacity attracts businesses that require large amounts of bandwidth for their operations. This may be the same case for residential customers. Customers are constantly needing and demanding higher amounts of bandwidth in their homes and businesses. This fiber investment prepares us all for what’s to come in the future. Back to Top ^

3. Is fiber to the home new for Randolph?

No, we have been offering fiber to many of our communities in the area since the early 2000’s with a major emphasis on fiber to the home over the past 7 years. Back to Top ^

4. What services can I get with Randolph Fiber?

Randolph can provide High-Speed Internet, Telephone, and TV, just to name a few.

  • Internet service packages up to 100×10
  • Telephone services (keep your same telephone number)
  • TV services (Click here to see Channels available) Back to Top ^

5. What is the process to get fiber to my house/neighborhood or business?

After enough interest in shown for a particular neighborhood (through filling out this form), we will start the Pre-Registration phase to determine the level of commitment by a prospective Fiberhood.

During Pre-Registration, we will contact every potential home, to determine how many are interested in our new fiber optic network and are serious about taking advantage of our services.

After we have reached our commitment requirements for a prospective Fiberhood we will begin construction on your fiber network! Back to Top ^

6. Is Randolph putting fiber in a particular area?

Our actual construction plans will be based on the interest we receive from potential neighborhoods.   When there is enough interest and actual neighborhood commitment, your area will qualify to be a Randolph Fiberhood. Back to Top ^

7. Is there a term contract to sign?

Yes, to receive fiber to the home there is a 3-year agreement. This allows us to re-coop some of the construction costs to bring fiber to your neighborhood.  Back to Top ^

8. What is Pre-Registration?

Pre-Registration is a once-in-a-lifetime opportunity for you.  During Pre-Registration, we will canvass every potential home in a prospective Fiberhood.  This will determine how many households are interested in our new fiber optic network and are serious about taking advantage of our services.  This is your time to send in your application to get your community on the radar to become a Fiberhood. No application means no service.

 Back to Top ^

9. Whats better … fiber optic, cable, DSL, or wireless?

Fiber optic is the fastest Internet option available; it is not shared and provides far greater speeds to enhance your experience.  If you use the Internet in any way and have the opportunity to sign up for fiber, you should! You will not be disappointed.  For current Randolph DSL customers, we will work with you to switch your service to Randolph Fiber should there be a need to put your current services on fiber, whether you upgrade or have a service issue. Putting your home on fiber is at the discretion of Randolph. Back to Top ^

10. If I switch my telephone service to Randolph, do I get to keep my same phone number?

Absolutely!  We will move your telephone number over to us and you do not need to do a thing.  Once the number is moved, it automatically notifies your current provider. We recommend checking with your current provider to make sure they stop your billing after our services are installed. Back to Top ^